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Public Surveys Results

The short weekly studies provide us with a great understanding of how our members feel about the various internet issues and trends. Studies are conducted on line, taking a random sample of about 1000 members, who are also encouraged to submit additional comments.

Click any of the Studies listed below to view summary results and a selection of participant comments.


Study Title Conducted Participants
  Q170022. Site Maps Jun 09 to Jun 17, 2017 1000
  Q170021. Navigation Jun 02 to Jun 11, 2017 1000
  Q170020. Flashy or Not May 26 to Jun 04, 2017 1001
  Q170019. Picture Me May 19 to May 28, 2017 1000
  Q170018. Top 5... Not! May 12 to May 21, 2017 1001
  Q170017. Is Visual? May 05 to May 14, 2017 1001

Study Q170013. FAQ
Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?

Responses -
ID Response %
1 Yes, I will thoroughly check the FAQ first 52.4
2 Yes, I will quickly scan the FAQ, then email support 34.7
3 No, it is easier to email support 7.8
4 No, it is quicker to email support 3.2
5 hmm... what is FAQ? 1.9
  Total % 100.0

Participant Comments (randomly selected) -
ID Comment Member From Sex Age
3850844Checking is very ImportantUsha RaniIndiaF42
3851820Hardly ever email supportmandySouth AfricaF30
3851435FAQ is important to know about websitesureshIndiaM53
3851314Thanks Spidermetrix.arvindkumarIndiaM51
3851218no commentsthulasiIndiaF60
3851960yes i do thatamar nasreddineAlgeriaM32
3850695tenho grande afeto pelo suport tem qualidades e confiançamaria defatimaBrazilF57
3850745verificar primeiro pode ter a resposta que procuro.ELIETEBrazilF40
3851828gostei do estudo e gostaria de participar de outras pesquisas.Elias JoseBrazilM46
3851948FAQ helps a lot in some certain questionsabigaelPhilippinesF34
3851130Great to seaDIBYENDUIndiaM34
3851494No commentsBalamuruganMalaysiaM44
3850601Too many websites do not respond to e-mails with any concern for the person who sent it.JeffUnited StatesM55
3852066By checking at FAQ, it might be the faster to get the answer compare to email.TerranceMalaysiaM28
3851193No comment it's trueKiranIndiaF49
3850743Muitas vezes os comentários vem com a resposta do site sobre nossas dúvidas.DiegoBrazilM31

Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member.


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