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Public Surveys Results

The short weekly studies provide us with a great understanding of how our members feel about the various internet issues and trends. Studies are conducted on line, taking a random sample of about 1000 members, who are also encouraged to submit additional comments.

Click any of the Studies listed below to view summary results and a selection of participant comments.


Study Title Conducted Participants
  Q170014. The Fine Print Apr 14 to Apr 23, 2017 1002
Q170013. FAQ Apr 07 to Apr 16, 2017 1000
  Q170012. Is Easy? Mar 31 to Apr 09, 2017 1000
  Q170011. Icon/Text Buttons Mar 24 to Apr 02, 2017 1001
  Q170010. iBank Mar 17 to Mar 26, 2017 1000
  Q170009. Support emails Mar 10 to Mar 18, 2017 1000

Study Q170013. FAQ
Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?

Responses -
ID Response %
1 Yes, I will thoroughly check the FAQ first 52.4
2 Yes, I will quickly scan the FAQ, then email support 34.7
3 No, it is easier to email support 7.8
4 No, it is quicker to email support 3.2
5 hmm... what is FAQ? 1.9
  Total % 100.0

Participant Comments (randomly selected) -
ID Comment Member From Sex Age
3851191Probably no one is free and they are busy in their work so they will scan and read it after and email itParthIndiaM18
3851435FAQ is important to know about websitesureshIndiaM52
3850548nothing, thank youAnnie CatharineIndiaF43
3851130Great to seaDIBYENDUIndiaM34
3851931Ta muito bomYgorBrazilM27
3852026I always check the FAQ first because sometimes they don't usually respond to questions asked thru emailLeaPhilippinesF36
3851427No other comment, thanksUchegwuoagwuNigeriaM39
3850743Muitas vezes os comentários vem com a resposta do site sobre nossas dúvidas.DiegoBrazilM31
3851127email will get better clarificationKELVINMalaysiaM34
3851271I check the FAQ first and when I don't get any point relating to my problems then i send mailsSundayNigeriaM32
3851246Generally we find answers to our queries in the FAQ.SurenderIndiaM67
3850601Too many websites do not respond to e-mails with any concern for the person who sent it.JeffUnited StatesM55
3851218no commentsthulasiIndiaF60
3851379No commentsVericaSerbiaF38
3850695tenho grande afeto pelo suport tem qualidades e confiançamaria defatimaBrazilF57
3852028After checking the FAQ, if I have any questions that need further explanation then that's the time I will contact support teamAnaPhilippinesF25

Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member.


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