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Public Surveys Results

The short weekly studies provide us with a great understanding of how our members feel about the various internet issues and trends. Studies are conducted on line, taking a random sample of about 1000 members, who are also encouraged to submit additional comments.

Click any of the Studies listed below to view summary results and a selection of participant comments.

 

Study Title Conducted Participants
  Q170048. Going Shopping Dec 08 to Dec 17, 2017 1000
  Q170047. Your Career Dec 01 to Dec 10, 2017 1001
  Q170046. Your Education Nov 24 to Dec 03, 2017 1000
  Q170045. Love Me? Nov 17 to Nov 26, 2017 1001
  Q170044. Place your Bets Nov 10 to Nov 19, 2017 1001
  Q170043. Many Newsletters? Nov 03 to Nov 11, 2017 1001


Study Q170013. FAQ
Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?



Responses -
ID Response %
1 Yes, I will thoroughly check the FAQ first 52.4
2 Yes, I will quickly scan the FAQ, then email support 34.7
3 No, it is easier to email support 7.8
4 No, it is quicker to email support 3.2
5 hmm... what is FAQ? 1.9
  Total % 100.0


Participant Comments (randomly selected) -
ID Comment Member From Sex Age
3851462FAQ helps me to understand different thing about a website at once.IMANITanzaniaM24
3852028After checking the FAQ, if I have any questions that need further explanation then that's the time I will contact support teamAnaPhilippinesF26
3852056I check the FAQs and I will also look for feedback about the issue and sometimes google it.AntonioPhilippinesM28
3852066By checking at FAQ, it might be the faster to get the answer compare to email.TerranceMalaysiaM29
3851205a lot of the time the solution is in the FAQ.johnsonSaint Vincent and the GrenadinesM43
3852010FAQ give gives almost all the technical answers to a website but sometimes some simple issues might not be solved, so if FAQ is backed with an email support assistant it would be better.Gabriel Owusu SekyerGhanaM32
3850695tenho grande afeto pelo suport tem qualidades e confiançamaria defatimaBrazilF57
3851954I will usually send email, because i get better informtion than i check FAQTuijaFinlandF32
3850743Muitas vezes os comentários vem com a resposta do site sobre nossas dúvidas.DiegoBrazilM32
3850601Too many websites do not respond to e-mails with any concern for the person who sent it.JeffUnited StatesM55
3850468Yes, I would thoroughly check the Frequently Asked Questions (FAQ) first.LawrenceCanadaM68
3850844Checking is very ImportantUsha RaniIndiaF43
3851218no commentsthulasiIndiaF61
3850650If I do not find the answer in the FAQ, then I will email supportgenevieveFranceF65
3850697Makes sense, doesn't it - my answer, that is!JudithUnited KingdomF73
3851208The FAQ section of a website is designed to provide answers to commonly asked questions, so it is advisable to start there before sending an email to support as the answers to your questions might be there.KediboneSouth AfricaF32



Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member.

 

 
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