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Public Surveys Results

The short weekly studies provide us with a great understanding of how our members feel about the various internet issues and trends. Studies are conducted on line, taking a random sample of about 1000 members, who are also encouraged to submit additional comments.

Click any of the Studies listed below to view summary results and a selection of participant comments.


Study Title Conducted Participants
  Q180017. Is Visual? May 11 to May 20, 2018 1000
  Q180016. Donations May 04 to May 13, 2018 1000
  Q180015. Your Credit Card Apr 27 to May 06, 2018 1000
  Q180014. The Fine Print Apr 20 to Apr 29, 2018 1000
  Q180013. FAQ Apr 13 to Apr 22, 2018 1000
  Q180012. Is Easy? Apr 06 to Apr 18, 2018 1001

Study Q170013. FAQ
Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?

Responses -
ID Response %
1 Yes, I will thoroughly check the FAQ first 52.4
2 Yes, I will quickly scan the FAQ, then email support 34.7
3 No, it is easier to email support 7.8
4 No, it is quicker to email support 3.2
5 hmm... what is FAQ? 1.9
  Total % 100.0

Participant Comments (randomly selected) -
ID Comment Member From Sex Age
3852028After checking the FAQ, if I have any questions that need further explanation then that's the time I will contact support teamAnaPhilippinesF26
3850745verificar primeiro pode ter a resposta que procuro.ELIETEBrazilF41
3851553Buscar a solução mais rápida é mais confortável.AlexandreBrazilM48
3851062when you check the FAQ you can quickly get too know what wrong before sending a mailayokunumiNigeriaM21
3851130Great to seaDIBYENDUIndiaM35
3851909FAQ help to find almost normal answersNetra narayanUnited Arab EmiratesM30
3850695tenho grande afeto pelo suport tem qualidades e confiançamaria defatimaBrazilF58
3851271I check the FAQ first and when I don't get any point relating to my problems then i send mailsSundayNigeriaM33
3851191Probably no one is free and they are busy in their work so they will scan and read it after and email itParthIndiaM19
3850506give me more surveys.Mary AnnPhilippinesF53
3851994no further comment.IsaganiPhilippinesM49
3851982I will scan through the FAQ titles, if there are none related to my question. Then I will email support.TifernyMalaysiaF25
3851205a lot of the time the solution is in the FAQ.johnsonSaint Vincent and the GrenadinesM43
3851828gostei do estudo e gostaria de participar de outras pesquisas.Elias JoseBrazilM47
3851483It's easier & quicker to email support, since I'm too lazy to check the FAQ first.AsrizaIndonesiaF35
3851518nenhum comentário.gisleneBrazilF49

Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member.


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