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Public Surveys Results
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The short weekly studies provide us with a great understanding of
how our members feel about the various internet issues and trends.
Studies are conducted on line, taking a random sample of about 1000 members,
who are also encouraged to submit additional comments.
Click any of the Studies listed below
to view summary results and a selection of participant comments.
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| Study Title |
Conducted |
Participants |
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Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?
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Responses - |
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| ID |
Response |
% |
| 1 |
Yes, I will thoroughly check the FAQ first |
45.2 |
| 2 |
Yes, I will quickly scan the FAQ, then email support |
37.7 |
| 3 |
No, it is easier to email support |
11.7 |
| 4 |
No, it is quicker to email support |
4.5 |
| 5 |
hmm... what is FAQ? |
1.0 |
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Total % |
100.0 |
Participant Comments (randomly selected) -
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| ID |
Comment |
Member |
From |
Sex |
Age |
| 4139047 | By checking the FAQ first, you avoid creating unnecessary work for the support team, allowing them to focus on more complex issues. | Isidore | Cameroon | M | 57 | | 4139332 | I don't understand why some people don't use it, that's why it's there! | Brenda | Argentina | F | 26 | | 4139311 | it is easier to check the FAQ pages comparing to wait for the reply from the customer support | Martha | Indonesia | F | 38 | | 4138757 | go thru instructions in full, then decide others. | G | India | M | 63 | | 4139695 | Lebih akurat jawaban yang di peroleh | EDI | Indonesia | M | 54 | | 4139873 | I will have to go through all questions, before asking what I'm looking for. | Lenah | South Africa | F | 39 | | 4139184 | In the FAQ has cover all common question and maybe we have answer from FAQ, if no there we can email to them. | Yohanes | Indonesia | M | 49 | | 4138973 | Manden mas encuesta. gracias | Israel | Mexico | M | 41 | | 4138773 | only if it is something important, then email support, otherwise i just give up. if general question, r not in the faq, i can't b bother... :-) | Gary | Australia | M | 65 | | 4139775 | I do not have any comments | Carlos | Brazil | M | 38 | | 4139327 | I sometimes also use the chatbot on a website. | Maria | Greece | F | 53 | | 4139127 | I don't believe in FAQ, I would rather speak with someone who works there, so I can ask alot of questions. | Justin Paul | Philippines | M | 44 | | 4138779 | CREO QUE ES MEJOR REVISAR LAS PREGUNTAS FRECUENTES PORQUE ASÍ QUIZÁS RESUELVA LA DUDA, SI NO SATISFACE MI DUDA ENVIARÍA LA PREGUNTA AL SOPORTE TÉCNICO | MONICA GUADALUPE | Mexico | F | 54 | | 4138817 | it depends on the type of web site | Dimitri | New Zealand | M | 80 | | 4139760 | Because most atimes what I want to ask may be contained in the FAQ. | Uchegwuoagwu | Nigeria | M | 46 | | 4139077 | Acho mais viável e explicativo. | ormindo | Brazil | M | 40 |
Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member. |
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