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Public Surveys Results

The short weekly studies provide us with a great understanding of how our members feel about the various internet issues and trends. Studies are conducted on line, taking a random sample of about 1000 members, who are also encouraged to submit additional comments.

Click any of the Studies listed below to view summary results and a selection of participant comments.

Study Title

Conducted

Participants

Q240013. FAQ	2024-04-12 to 04-23	600
Q240012. Is Easy?	2024-04-05 to 04-16	600
Q240011. Icon/Text Buttons	2024-03-29 to 04-08	600
Q240010. iBank	2024-03-22 to 04-02	600
Q240009. Support emails	2024-03-15 to 03-26	600
Q240008. Home Page Menu	2024-03-08 to 03-19	600

Study Q200013. FAQ

Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?

Responses -

ID	Response	%
1	Yes, I will thoroughly check the FAQ first	56.0
2	Yes, I will quickly scan the FAQ, then email support	32.3
3	No, it is easier to email support	7.3
4	No, it is quicker to email support	2.9
5	hmm... what is FAQ?	1.3
	Total %	100.0

Participant Comments (randomly selected) -

ID	Comment	Member	From	Sex	Age
4012417	thoroughly check the faq then email support if i dont get a satisfactory answer.	Jackson	Kenya	M	27
4011559	By an email i can eradicate FAQ	Sh	Pakistan	M	33
4011665	I do not have any comments	Carlos	Brazil	M	38
4012480	In more than 80% of the cases I find the info I was looking for in the FAQ, and I don't have to wait for them to mail me back.	Petrus	South Africa	M	48
4012197	Since I do thoroughly check the FAQ first, it is annoying when I receive an automated response that was in the FAQ answers. Then I have to email them again to beg them for a personal response that answers my actual question.	Fiona	Australia	F	56
4011093	I usually check the FAQ and if there is an extra concern I may have I will email for support... But most times my questions and answers are in the FAQs	Naya-Louise	Dominica	F	42
4011549	Good interactive and pessimestic	J.Vigneshwara	India	M	45
4011650	Fast way to solve a problem	Marcio	Brazil	M	44
4012490	This is a standard practice applied for all Paid survey.i am following the procedure.	VijayKumar	India	M	68
4011000	FAQ pages help website visitors get a know basic info on the site products or services. If their questions are covered in FAQ, they may no longer need to email the Support Team.	Christine Pearl	Philippines	F	40
4010569	Very good for giving a survey shortly.	Lau	Hong Kong	M	42
4010549	I hope the faq content is rich and detailed, so that it can improve efficiency.	yifan	China	M	35
4011611	Once I do not find the problem I send a detailed email. For quick understanding and quality service	Rene	Cameroon	M	33
4010765	yeah personally i go through FAQ	Abhishek	India	M	30
4011580	ONLY when it is really necessary, i would email to the support team.	Gary	Australia	M	65
4011212	What i have questions aboutsis usually never covered on the FAQ page	Mabusetsa	Lesotho	M	33

Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member.

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